First month 99% OFF on all Storage Units
Got a question? Here are the most common ones — grouped by topic so you can jump straight to what you need. If you can't find your answer, give us a ring on 01384 904050 or email info@theworkstore.co.uk — a real person will get back to you.
We offer secure, flexible self storage units, serviced offices and workshop units in a range of sizes. With 24/7 access, you can get to your unit any time, any day of the week.
Storage is rolling monthly — stay a month or stay for years, no long contract to lock into. Offices can be booked online the same way. Workshops are in high demand and effectively on a waitlist, so for those give us a ring and we'll put you at the front of the queue.
Yes — your first month of self storage is 99% off, applied automatically when you book. No code needed.
Office tenants get 10% off their first 6 months, also automatic at sign-up.
We're on Doulton Road, Cradley Heath, West Midlands, B64 5QW — at the bottom of the hill on the right hand side going down (or the left if you're driving uphill from Powke Lane). The facility is clearly signposted from the road.
Whenever you need to — 24 hours a day, 7 days a week. Access is via the StorID app on your phone.
Our phone lines are open Monday to Friday, 8:00am – 4:30pm. Outside those hours you can still email us and we'll come back to you on the next working day.
Usually only if you've arranged it in advance. The site is set up so you can come and go independently — but if you'd like someone to meet you, call 01384 904050 to arrange a time Monday to Friday.
Best to plan to do the loading and unloading yourself. Staff may be on site but aren't always available to help shift heavy items.
You'll use your mobile phone. Before your move-in date you'll get a text message with instructions on setting up the StorID app — available on both Apple and Android.
The setup is quick, but if you'd rather have someone walk you through it, plan to move in on a weekday between 8:00am and 4:30pm so we're available on the phone.
Follow the link in the text message we send you — it takes you straight to the app store for your device (Apple or Android).
Yes — you can still get in without the app. Instead, we'll set you up with your own personal PIN code to type into the keypad at the perimeter gate and the building entrance. Give us a ring on 01384 904050 and we'll sort it, either before or after you book.
During office hours (Mon–Fri, 8am–4:30pm): Call us straight away on 01384 904050 and we'll get you sorted.
Out of hours: There's an emergency contact number posted on the fence at the gate — it's manned round the clock for exactly this. Give it a ring and someone will help.
Whatever you do, please don't try to force the gate or the building door — entry is via the StorID app or your personal PIN code.
The main entrance is at ground level — no steps to the self storage units or workshops. Offices have two small steps at the entry, and any 1st-floor offices are accessed by stairs only.
Subject to car park availability, you can usually park directly outside the facility. From there it's a short walk to your unit.
Yes — trolleys are on-site at reception for the heavier stuff. Grab one when you arrive and bring it back when you're done.
Not at the moment, but we can recommend some local companies that do. Just ask.
You can store almost anything that isn't on this prohibited list:
If you're unsure about a specific item, give us a ring before you move it in.
Self storage — yes, immediately. Follow the online steps and you're done.
Offices — yes, book online the same way as storage.
Workshops — in high demand and effectively on a waitlist. You can check current availability online, but the fastest route is a phone call so we can put you at the front of the queue.
Yes — though it takes longer, and our lowest prices are online (the 99% off first month for self storage is applied automatically when you book through the site).
Any major debit or credit card, including American Express. You can also set up a monthly Direct Debit.
No deposit on self storage. Offices and workshops take a deposit at signup — give us a ring on 01384 904050 for the current amount, as it depends on the unit.
Yes — log into your account online, click 'View Payment Details' and add a new card.
Self storage: Yes, free of charge. Log into your account online or call us on 01384 904050. You won't be charged if you cancel before your move-in date.
Offices & workshops: These involve a deposit at signup and separate terms, so give us a ring on 01384 904050 to talk through what's covered before you cancel.
Self storage: Quickest way is to log into your account online and cancel from there. Need help? Call 01384 904050.
Offices & workshops: These run under separate tenancy terms with a notice period, so ring us on 01384 904050 and we'll walk you through what applies to your unit.
Self storage: You can move out any time. Payments are taken monthly in advance and aren't refundable, so we recommend timing your move-out near the end of a paid month.
Offices & workshops: Different rules apply under the tenancy terms — ring us on 01384 904050 and we'll talk you through what your unit's covered by.
Yes. We've got:
Your storage unit uses a physical padlock — the StorID app opens the perimeter gate and the building, but not the unit itself. You can either:
Either way, you keep the only key.
Yes — it's a requirement of your rental. You can either:
The level of cover depends on what you choose. See full insurance details →
Got a question we haven't covered? Get in touch — a real person will come back to you.
01384 904050 · info@theworkstore.co.uk
Phone lines: Mon-Fri 8:00am – 4:30pm